Refund policy

Refund & Exchange Policy

Thank you for shopping at Chop Kong Hin.

We’re sure that you’ll love your Chop Kong Hin Jewellery’s item, but on the rare occasion that it isn’t 100% right (damaged during shipment or wrong item/type/shade/etc), you can just send it back and we’ll be more than happy to give you a full refund or an exchange.

If you are not entirely satisfied with your purchase, we're here to help.

STANDARD RETURN POLICY

At Chop Kong Hin, we value your satisfaction and strive to ensure every purchase meets the highest standards of craftsmanship and quality. However, if your item does not meet your expectations, we are pleased to offer a clear and fair refund and exchange process.

We strive to ensure your complete satisfaction with every purchase. However, please note that our policy differs between engravable and non-engravable products due to the nature of customization.

Customized Engravable Product

Each engraved piece is made uniquely for you — a personal expression of meaning, crafted with precision and care. Because every engraving is customized to your specific request, these items are non-refundable and non-exchangeable.

This policy ensures that your jewelry remains one-of-a-kind, created exclusively to reflect your sentiment, name, or memory. Once engraved, it becomes a personalized masterpiece that cannot be resold or altered without compromising its integrity.

We kindly encourage you to review your engraving details carefully before confirming your order. Our team is always here to assist you in perfecting your design before production begins.

Non-Customized product

Products designated as non-engravable are offered in their original form, precisely as showcased in our product images. These pieces are not eligible for any form of personalization, including custom engravings, inscriptions, wishing messages, or design alterations. Each item is crafted and presented to reflect its authentic design and exquisite craftsmanship, just as intended.